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Charlie Arehart offers new per-minute phone-based support service

Note: This blog post is from 2007. Some content may be outdated--though not necessarily. Same with links and subsequent comments from myself or others. Corrections are welcome, in the comments. And I may revise the content as necessary.
Ever felt stumped trying to solve a CF problem? You've tried everything? Searched the web? Asked on forums and lists, and you're still stuck? Or maybe you're just pressed for time.

Maybe you've wished you could hire someone with more experience but can't justify a high hourly rate. Of course, with so many web tools available to share a desktop, travel need no longer be a significant issue. Sometimes, it could help to simply have someone "look over your shoulder" via the web to resolve a problem.

Recognizing all those challenges, I've created a new service that I'm tentatively calling "AskCharlie", to be able to offer just such assistance.

Via buttons on my site or an 888 number you call, you can arrange to speak with me by phone (and optionally join me in a shared desktop session) to solve some knotty problem.

Best of all, it's very low cost and at a per minute rate (first-time callers can use a 10 minutes free option, and everyone gets a money-back guarantee). That and more are explained on my site:


There you can learn more about why I did it, how it works, how the remote desktop sharing assistance works (no problem with firewalls, for instance), and more.

I'd welcome your thoughts on what you think of the idea.

For more content like this from Charlie Arehart: Need more help with problems?
  • If you may prefer direct help, rather than digging around here/elsewhere or via comments, he can help via his online consulting services
  • See that page for more on how he can help a) over the web, safely and securely, b) usually very quickly, c) teaching you along the way, and d) with satisfaction guaranteed
I've had the opportunity to meet with Charlie on several different occasions, discussing CFML and other topics. I can say that Charlie *really* knows his stuff! I would highly recommend that you contact him if you have questions. You really can't go wrong. He's a great guy, very personable, and very knowledgeable about a number of technologies. Besides, there's a money-back guarantee if you're not satisfied (though, I have a feeling you will be.)
# Posted By Matthew Chestnut | 2/13/07 9:39 PM
I have to agree with Matthew> Having "used" Charlie (via mailing lists and in-person), I would have to say that when you reach a real stumper - it'll be worth every penny (and with a money back guarantee, how can you go wrong)... {NOTE: This is NOT a paid endorsement}
Charlie, I wish you all the best in this endeavor it looks like a great idea. As echo'd by others here I know your knowledge is immense and you have given so much to CFML over the years.
Well thank you all very much: very kind and much appreciated. I think it's an exciting opportunity and I do look forward to being able to try to help people when they're struggling.
Very good idea. I have no doubt that I'll probably eventually use this service.
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