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When you know you're doing the right thing: some representative comments from clients

For years I've had a "references" page on my site, where I'd post comments folks have shared in their emails back to me after our consulting engagements. I get their permission before posting, of course.

Well, I got a really nice one today, and I thought I'd share it here also, as it really does capture well what I strive to do in my work:

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My reply to: 'The price for CF troubleshooting consultants is a joke. They're taking us for a ride'

Note: This blog post is from 2014. Some content may be outdated--though not necessarily. Same with links and subsequent comments from myself or others. Corrections are welcome, in the comments. And I may revise the content as necessary.
Ok, so that's clearly not my sentiment but rather that of a certain "Simon" (no other identifying info offered) in a blog comment in one of the recent CF team blog entries.

After complaining about how poorly he felt CF had responded to his seeking help, he threw in additionally that "the existing private consultants prices are a total joke - they are taking us for a ride!".

Well, I just couldn't let go his comment go unremarked.

I started to write my reply there, but it grew long (as is my wont). So rather than post there (where most comments are brief), I decided to post it here instead and point to it there. Perhaps some of my readers here may appreciate it as well, as I also talk about some thoughts on CF troubleshooting in general.

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